Stop rewriting the same replies over and over. This instant-download customer service toolkit is made for Etsy digital download sellers who want faster responses, fewer “where’s my download?” messages, and a clean, professional support process.

You’ll get a complete Customer Service SOP (Standard Operating Procedure) plus a copy/paste message swipe file in English + Spanish (natural Mexico/LatAm Spanish)—so you can handle buyers confidently without sounding robotic.

What’s included (digital files):

Customer Service SOP (Digital Downloads): step-by-step workflow for handling common support issues

Message Swipe File (EN/ES): ready-to-paste replies for downloads, ZIP/PDF issues, printing help, refunds, and more

Listing FAQ Copy (EN/ES): 1-page FAQ text you can paste into listings to reduce messages

Best for:
Digital planners, templates, printables, PNG/JPG/PDF bundles, Canva links, and other Etsy digital downloads.

How it works:
Download instantly after purchase → copy/paste the templates → replace brackets like [Name] [Order #] [Link] → save as Etsy snippets/saved replies.

Notes:

Digital product only (no physical item shipped).

Not affiliated with Etsy.

This is an operations/template toolkit, not legal advice.